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Customer Service

Pluggz Promise
Our main mission is to have you feel good wearing pluggz and feel good about being a pluggz customer. We have a team of experts who know all about our footwear – inside and out. We know how they fit, how they feel and how they wear and we will work with you to ensure that you’re happy with every purchase*. That’s our guarantee and that’s a promise!
If you have any questions, concerns, or issues with your order, we want to know this, too. We’re “on the ground” every day, so just send us an email at customercare@pluggz.com; or give us a call on our toll free number 1.800.771.8314.
Return Policy
If for any reason, you are not completely satisfied with your purchase, and you need to return or exchange your item, you may return it for a full refund* within 30 days of order receipt. Items must be in their original, unworn purchase condition. Please allow 15 business days for us to receive and process your returned merchandise.
Simple as that -- we promise!
The pluggz team

*FINAL SALE - SHOES ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE, with the exception of defective footwear.