We want you to feel great about wearing pluggz and about being a pluggz customer! Our team of experienced and passionate people can advise on fit and styles to ensure that you’re happy with every purchase. That’s our guarantee -- and that’s our promise!
We love your feedback! If you have any questions, concerns, or issues with your order, we want to know this, too – and will do our best to assist you. Just send us an email at firstname.lastname@example.org; or give us a call at 1.800.771.8314.
If for any reason whatsoever, you are not totally satisfied with your pluggz purchase, and you want to return or exchange your shoes, you may return it for a full product refund* within 30 days of order receipt. Items must be in their original, unworn purchase condition. Contact us for a Return Authorization number prior to shipping. Kindly allow 15 business days for us to process your returned merchandise.
Simple as that -- we promise!
The pluggz team
*FINAL SALE ITEMS: Items denoted as final sale are not eligible for return or exchange. All other items purchased on sale at pluggz.com may be exchanged or returned. We're sorry, but we are unable to accept returns or exchanges on any merchandise purchased as FINAL SALE on these special promotions.